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In the event that the IMEI isn't available and the phone is locked, you can either wait until the owner calls their own phone or you can take matters into your own hands with the tips below.įor a GSM (AT&T and T-Mobile) phone, a phone thief would simply swap out the SIM card and either sell or use the device. Returning the Phone Without an IMEI Number

When the owner calls to suspend service, they will receive your contact number. Leave your contact number with the service provider. Check your phone compatibility below to make sure its 5G 4G LTE and VoLTE friendly. Manufacturers sometimes place this underneath the battery, on the side of the device, or on the back.Ĭall the service provider and supply them with the phone's information, normally the IMEI. Here's the basic process that you may need to go through to return a phone, if you have an IMEI: So waiting until the owner called wasn't an option. In my case, the Galaxy S3 didn't receive cellular signal from within my apartment complex. However, if you manage to contact the phone company before the customer realizes their loss, it can then relay your contact information to them. This method works because the phone's owner must contact the cellular provider to suspend service. Within a few hours, the owner picked up the device. I asked customer service to tell the owner that their phone was held at my apartment complex's main office. Unfortunately, they could not give me any personal info. After jotting down the IMEI, I called the cellular service provider: AT&T.